TechSurgeons Support Site

In order to take the best care of you we can, we utilize a support ticket system. 

This ticket system ensures that your issue will be immediately raised to our on-call staff. They'll get emailed, texted, and alerted through our internal Slack channel. 

Yes, we're almost as paranoid about not missing your message, as we are about backups.  :)

Every support request is assigned a unique ticket number which you can use to track the progress and responses online.  

As we all have too many passwords to manage, a valid email address and domain name is all that's required to submit a ticket - no login is necessary. 

Check out our Knowledgebase  articles covering email settings and app config, hosting tips and tricks, and more




If you're one of our traditional IT (non-webhosting) clients, and wish us to remote in to your computer, please schedule an appointment, and then a bit before your appointment download and run the "Remote Support" application.