TechSurgeons Support Site
In order to take the best care of you we can, we utilize a support ticket system.
This ticket system ensures that your issue will be immediately raised to our on-call staff. They'll get emailed, texted, and alerted through our internal Slack channel.
Yes, we're almost as paranoid about not missing your message, as we are about backups. :)
Every support request is assigned a unique ticket number which you can use to track the progress and responses online.
As we all have too many passwords to manage, a valid email address and domain name is all that's required to submit a ticket - no login is necessary.
Check out our Knowledgebase articles covering email settings and app config, hosting tips and tricks, and more.
If you're one of our traditional IT (non-webhosting) clients, and wish us to remote in to your computer, please schedule an appointment, and then a bit before your appointment download and run the "Remote Support" application.